Q: What is the optimal number of Key Performance Indicators (KPIs) at Corporate and Departmental level?

A: The optimal number of Corporate Key Performance Indicators (KPIs) is around 20-25 whereas the Departmental KPIs should be no more than 15.

Businesses are formed by teams of people working together towards the same goals. For a business to prosper, it is therefore essential for the managers and supervisors within the organization to orchestrate their subordinates and peers effectively so that all members strive towards the same business direction. This workshop will equip participants with knowledge and practical techniques of how to build the leadership image/style, and to coach and motivate subordinates to complete tasks efficiently.

Workshop Outline:
Introduction to Supervisory Management
•  Challenges for Nowadays Supervisors
•  Attributes of Successful Supervisors
•  Roles and Responsibilities of Supervisors
•  Quick Review on Management Concept
•  Supervisory Management Step-by-step
Developing Supervisory Skills
•   Establishing Your Image and Management Style
•   The Power Source for Supervisors
•   Effective Delegation through Coaching, Counseling & Mentoring
•   Goal Setting Techniques
•   Giving Positive and Constructive Feedback on Staff Performance
•   Essential Motivation Skills
•   "Heart-winning” Techniques for Supervisors
•   Enhancing Your Supervisory Charisma
•   Team Conflict Management
•   Managing Team Performance
•   The Team Communication Strategies

Workshop Details:
Date: March 26, 2010 (Friday)

To learn more on how HMI Consulting can help your company's management team to enhance corporate and departmental performance, please call (852) 3627 3673 or email to info@hmi.hk.

Economic Overview 

The unemployment rate has fallen to 4.9 per cent, its lowest level since January of last year, with the most noticeable decrease seen among people aged between 15 and 24. The jobless rate has been steadily falling since hitting a peak of 5.4 per cent for the period of April to June last year. Decreases in the unemployment rate were mainly observed in the import/export trade and the financing and accommodation services sectors. The underemployment rate also declined from 2.5 per cent between September and November last year to 2.3 per cent between October and December. Among age groups, the most noticeable decrease in jobless rate was in the 15-19 and 20-24 age groups, falling by 1.5 percentage points to 20.1 per cent and 1 percentage point to 10.5 per cent, respectively. [Source: SCMP (A3)/ The Standard (P12)/ HKEJ (P4)/ HKET (A2), 21 Jan 10] 

Meanwhile, Hong Kong’s exports recorded a second month of year-on-year growth in December after a year in decline, and economists expect more of the same as long as the US and European markets continue to strengthen. Total exports reached HK$224.8 billion last month, up 9.2 per cent from December 2008, according to Census and Statistics Department figures released yesterday. It was the second consecutive month of growth after total exports rose 1.3 per cent year-on-year in November. A government spokesman said intraregional trade underpinned the rise in exports last month, and US and European markets were improving slowly. [Source: SCMP (B1)/ HKEJ (P1), 27 Jan 10]

On the other hand, Hong Kong’s inflation rate jumped to 1.3 per cent last month, and consumer prices are expected to climb further as the economy recovers. The year-on-year consumer price index climbed 0.8 percentage point from November, according to data from Census and Statistics Department. Netting out the effects of the government’s relief measures, such as a concession on rates, the underlying inflation rate rose for the first time in five months, by 0.3 per cent. The government attributed the rise to increases in food prices, fees for package tours and motor fuel prices. A government spokesman said this indicates that deflationary pressures have by and large receded as the economy continues to recover. [Source: SCMP (A3)/ HKEJ (P4), 21 Jan 10] 

The following summarized the recent actions taken by different organizations:

• JAL to cut 15,600 jobs under turnaround plan  [Source: Channelnewsasia.com, 12 Jan 10]
• Oracle may axe more than 13,000 jobs on completion of Sun buyout  [Source: SCMP (B4), 15 Jan 10]
• Xerox to cut 2,500 jobs [Source: Channelnewsasia.com, 21 Jan 10]
• Wal-Mart to eliminate 11,500 jobs at Sam's Club [Source: Channelnewsasia.com, 26 Jan 10]
• Disneyland cuts staff sick leave to save costs [Source: SCMP (C2), 28 Jan 10]
• Basic salary of Watson Water staff rises 4-10% [Source: Apple Daily (A14), 28 Jan 10]


Disclaimer: Should there be any different views in the interpretation, please always refer to the original media source as reference. HMI Consulting accepts no liability in respect of the accuracy and truthfulness of the materials included in this newsletter.